Data Security

Family members who wish to gain secure access to stream video from your facility must complete a detailed registration form that identifies your facility by telephone number. The user's information is held until it is verified and approved for access by your administrative staff. Only with your approval can we create the new account and provide the user with secure login information. This process is automated but remains overseen by our Support Team to ensure that only approved users have access to create accounts. 

Each family and admin user receives a unique username and password that we manage. Usernames and passwords are always encrypted to ensure your data stays secure. If a user is inactive for a period of three months, the user account is suspended for inactivity and the user must contact us to verify enrollment to regain access to cameras streaming from your facility.

Our software has been reviewed and verified by a dedicated team at ScienceSoft, a respected IT security firm. After a detailed evaluation, ScienceSoft determined that WatchMeGrow security protocols are the industry standard. We repeat this evaluation regularly to ensure consistent security as technology evolves.

We have found no other video streaming options in the industry to have undergone rigorous, third-party security testing. Some may claim to do software-based reviews, which lack the extent, precision, and expertise offered by ScienceSoft.

In childcare, the security of data and video and the privacy of children and families is critical. Every video system used in childcare should be thoroughly reviewed and vetted by a qualified IT security firm, not simply automated software checks.

Our software protects the privacy of children in your care. Our Terms of Service prohibit users from taking screenshots or recordings of video streaming from your facility. As an added safeguard, software functions to protect against and detect users who take still screenshots or video recordings while using WatchMeGrow. 

For iOS: The software detects when a screenshot is taken within the app and displays a message indicating that screenshots are a violation of our terms of service. Users must click "OK" to resume use of the app.

For Android: Users are prevented from recording video and from taking screenshots within the app.

All data and personal information is stored in the cloud with Amazon Web Services (AWS), one of the world’s most secure, powerful, and trusted cloud-based data solutions.

AWS uses KMS (Key Management Service) to encrypt your data with validated cryptographic modules. We use AWS data centers and a network architected to protect information, identities, applications, and devices. 

All video and user data, including usernames and passwords, streaming through our cameras and servers to our end users are encrypted using Transport Layer Security (TLS), the standard in internet data transfer security. 

We constantly monitor your camera system for data breaches and new threats. These security measures should be part of the standard operating procedure for the system from day one, not an afterthought that’s only considered after a breach has happened.

Browsers and operating systems are constantly changing. We make regular updates to our streaming software to ensure it works with every new version and delivers a secure and quality experience to customers. Updates and monitoring are done remotely and automatically and without added cost.

You grant family access only when a child is in your care and only in the space where the child will be during a given time period. Your customers do not access video of your entire facility.

Our admin settings provide added security features unique to your business. Admins can assign an automatic log-off after periods of inactivity to discourage extensive video watching. You can elect to set limits on customer viewing sessions and duration. You may disable individual cameras at any time, instantly.