FAQs
👋 We're glad you're here!
Everything you need to know to stream video safely and stay connected with your child at school.
Getting Started
Visit our signup page and enter your center’s phone number to get started.
For security and privacy, accounts are activated after authorization from your childcare center. Please allow 1-2 business days to complete before you can start viewing.
From the app or Login Page, select "Forgot Username" or "Forgot Password".
Usernames contain only letters and numbers.
Passwords are case-sensitive and may contain a combination of letters, numbers, and special characters.
For security, some centers choose to offer WatchMeGrow viewing on the mobile app only. Download the app for iOS or Android and you’ll be all set.
Two people cannot be logged in with the same username and password at the same time.
Some centers allow sub-users on each main account, sign up using My Account.
- To access My Account from your browser, click the profile icon in the top-right corner.
- To access My Account from the app, select the gear icon in the top-right.
Accounts can be disabled for a number of reasons including:
Taking Screenshots: To protect the privacy of children and families, screen captures are prohibited as stated in our terms of service. Please contact your center directly to find out more about their policies.
Inactivity: For information on how to get your account re-activated, contact the WatchMeGrow Customer Support team.
For security purposes, our system will prevent anyone from logging into your account for approximately 15 minutes when it detects too many invalid login attempts. This is commonly caused by an incorrect case being used in the username or password.
If you continue to experience issues logging in, please contact the WatchMeGrow Customer Support team.
You can change your password by visiting the Change Password section My Account.
- To access My Account from your browser, click the profile icon in the top-right corner.
- To access My Account from the app, select the gear icon in the top-right.
Yes, visit the Email Preferences section on the My Account page.
- To access My Account from your browser, click the profile icon in the top-right corner.
- To access My Account from the app, select the gear icon in the top-right.
Please visit our Find A School tool here. You can search by City, State/Province or Zip/Postal Code.
Using WatchMeGrow
Each WatchMeGrow system is custom built to fit your school's needs. Please contact your center director if you have any questions about the login policy for your location.
For privacy and security purposes, audio is not available for parent streaming.
For best results, please make sure you are logged in using a strong Wi-Fi connection, as mobile data alone may not provide enough bandwidth for smooth streaming.
If there is a technical issue preventing your camera from streaming correctly, you may check on the status of the cameras by contacting the WatchMeGrow Customer Support team.
To request a classroom addition, change, or transition, please visit the Children section from the My Account tool.
- To access My Account from your browser, click the profile icon in the top-right corner.
- To access My Account from the app, select the gear icon in the top-right.
Once your center has verified the request, your account will be updated.
Accounts can be disabled for a number of reasons including:
Taking Screenshots: To protect the privacy of children and families, screen captures are prohibited as stated in our terms of service. Please contact your center directly to find out more about their policies.
Inactivity: For information on how to get your account re-activated, contact the WatchMeGrow Customer Support team.
For security purposes, our system will prevent anyone from logging into your account for approximately 15 minutes when it detects too many invalid login attempts. This is commonly caused by an incorrect case being used in the username or password.
If you continue to experience issues logging in, please contact the WatchMeGrow Customer Support team.
If you have a request or suggestion regarding camera placement, please contact your center’s director. They will review your request and advise WatchMeGrow to follow up as needed.
We work closely with centers to optimize camera placement at the time of installation. We strive to maximize viewing, mitigate variances in natural and artificial lighting, and block sensitive areas like restrooms and changing tables for privacy.
WatchMeGrow provides live streaming video for families to watch their children in real time. We do not archive any footage. If you have any questions about recorded video, please speak with your center’s director.
If your new center also uses WatchMeGrow, we can submit a request to have your account moved. Please contact the WatchMeGrow Customer Support team.
You may cancel your WatchMeGrow enrollment by visiting the My Account page.
- To access My Account from your browser, click the profile icon in the top-right corner.
- To access My Account from the app, select the gear icon in the top-right.
