FAQs

Getting Started

Everything you need to know to stream video safely and stay connected with your child at school.

FREQUENTLY ASKED QUESTIONS

 

How do I sign up for WatchMeGrow and when will my account be activated?

Please visit our signup page and enter your center’s phone number to get started. Accounts are activated upon authorization from your childcare center. Please allow 1-2 business days to complete.

I am moving to a new childcare center. Can I move my account?

If your new center also uses WatchMeGrow, we can submit a request to have your account moved. Please contact us at support@watchmegrow.com or 1-800-483-5597 to let our Customer Support team know you’d like to transition.

Is WatchMeGrow video available on cell phones and mobile devices?

Yes! On Apple devices, please look for the free WatchMeGrow app in the iTunes App Store. On Android devices, please look for the free WatchMeGrow app in the Google Play Store. You can also access WatchMeGrow through your web browser. Simply visit our website and click Log In.

Can I share my username with my spouse or other family members?

Two people cannot be logged in with the same username and password at the same time. If your center allows sub users on accounts, you may add them by visiting the Add or Remove Family Members section under the My Account page here.

My camera isn’t loading. What should I do?

For best results, please make sure you are logged in using a strong Wi-Fi connection, as mobile data alone may not provide enough bandwidth for smooth streaming. If there is a technical issue preventing your camera from streaming correctly, you may check on the status of the cameras by contacting our Customer Support team at support@watchmegrow.com or 1-800-483-5597.

How do I change the classroom I can view?

To request a classroom addition, change, or transition, please visit the Change Classroom section under the My Account page here.  Once your center has verified the request, your account will be updated.

Why is there a login limit?

Each WatchMeGrow system is custom built to fit your school's needs. Please contact your center director if you have any questions about the login policy for your location.

Do the cameras have audio?

For privacy and security purposes, audio is not available for parent streaming.

Why has my account been disabled?

For security purposes, servers will automatically disable accounts if they are not used for some time. Please contact your center’s director or our Customer Support team at support@watchmegrow.com or 1-800-483-5597 to be re-activated.

My account has been temporarily suspended. What should I do?

For security purposes, our system will prevent anyone from logging into your account for approximately 15 minutes when it detects too many invalid login attempts. This is commonly caused by an incorrect case being used in the username or password (e.g. ‘Mickey’ instead of ‘mickey’). If you continue to experience issues logging in, please contact our Customer Support team at support@watchmegrow.com or 1-800-483-5597.

I forgot my username/password. What should I do?

Please visit the My Account page here. You will find links to “Forgot Username” and “Forgot Password” where you can enter other identifying information to help you log in. Please keep in mind usernames and passwords are both case sensitive and contain letters and numbers only. 

How do I change my password?

You can change your password by visiting the Change Password section under the My Account page here

How do I cancel my account?

Account cancelations must be processed through our online Cancel Account section under the My Account page here

Can I change the email address associated with my account?

Yes, please visit the Email Preferences section under the My Account page here

I think the camera in my child’s classroom should be adjusted. Who should I contact?

WatchMeGrow works closely with centers to optimize camera placement at the time of installation. We strive to maximize viewing, mitigate variances in natural and artificial lighting, and avoid showing sensitive areas like restrooms and changing tables.If you have a request or suggestion regarding camera placement, please contact your center’s director. He or she will review your request and advise WatchMeGrow to follow up as needed.

How do I find a center with WatchMeGrow?

Please visit our Find A School tool here. You can search by City, State/Province or Zip/Postal Code.

Can I access recorded video?

WatchMeGrow provides live streaming video for families to watch their children in real time. We do not archive any footage. If you have any questions about recorded video, please speak with your center’s director.