Frequently Asked Questions for Centers
How do I approve a new account?
You can approve family accounts using our request page.
This administrative tool and others can be found in our Administration Panel, which can also be found by clicking on my-account.
How do I change classrooms and schedules on an account?
You can change classrooms and schedules for your students using your Admin Tools. To access your center's Admin Tools, click the Log In link on the top right of this page and log in with your username and password. Then select "Room Changes" in the administrative task bar at the top of the page.
How do I re-enable or disable an account?
You can re-enable or disable accounts using your Admin Tools. To access your center's Admin Tools, click the Log In link in the top right of this page and log in with your username and password. Then select "Account Status" in the administrative task bar at the top of the page (this may be located under the "More" menu, depending on your center's setup).
My camera isn’t working. What should I do?
There may be a technical issue preventing your camera from working correctly. Please try your camera again. If it still isn’t working, please contact our Customer Support team at email@example.com and include your username and the name of the camera.
I forgot my username. What should I do?
If you have forgotten your username, please visit our Forgot Username page. Just provide your email address and your username will be emailed to you.
I forgot my password. What should I do?
If you have forgotten your password, please visit our Forgot Password page. Just provide your username and a new random password will be emailed to you. If your account is temporarily suspended you will still need to wait 15 minutes before trying to log in to your account again.
How do I change my password?
You can change your password on our Change Password page.
My account has been temporarily suspended. What should I do?
For security reasons, our system will prevent anyone from logging into your account for approximately 15 minutes when it detects too many invalid login attempts. This is most commonly caused by the first character of your username being the incorrect case (e.g. 'Mickey' instead of 'mickey'). If you are still experiencing issues, please contact our Customer Support team at firstname.lastname@example.org or 1-800-483-5597.