Frequently Asked Questions for Families

How do I sign up for WatchMeGrow?

Please complete our signup form

After I sign up, when will my account be activated?

Accounts are activated upon authorization from your childcare center. New accounts are activated in 1-2 business days.

Is there a cost for a WatchMeGrow account?

This varies by location. If WatchMeGrow charges a monthly subscription fee at your center, you will be told while creating your account.

Is WatchMeGrow video available on cell phones and mobile devices?

Yes.

iPhone, iPod Touch, iPad: please look for the free WatchMeGrow app in the iPhone Apps on the App Store.

Android Devices: Please look for the free WatchMeGrow app in the Play Store.

Other Devices: You can also access WatchMeGrow through your web browser. Simply click the Log In button to log in.

Why can't my spouse and I be logged in at the same time?

Two people cannot be logged in with the same username and password at the same time.  You can add additional family members to your account here.

I think the camera in my child's classroom should be adjusted. Who should I contact?

WatchMeGrow works closely with centers to optimize camera placement at the time of installation. We strive to maximize viewing, mitigate variances in natural and artificial lighting, and avoid showing sensitive areas like restrooms and changing tables.

If you have a request or suggestion regarding camera placement, please contact your center director. She or he will review your request and advise WatchMeGrow to follow up as appropriate.

My camera isn't working. What should I do?

There may be a technical issue preventing your camera from working correctly. Please try your camera again. If it still isn't working, please contact our Customer Support team at mail@watchmegrow.com or 1-800-483-5597.

I forgot my username. What should I do?

If you have forgotten your username, please visit our Forgot Username page. Just provide your email address and your username will be emailed to you.

I forgot my password. What should I do?

If you have forgotten your password, please visit our Forgot Password page to reset it.  If your account is temporarily suspended you will still need to wait 15 minutes before trying to log in to your account again.

How do I change my password?

You can change your password on our Change Password page.

How do I cancel my account?

Account cancellations must be completed online on our account cancellation form.

How do I change my email address and preferences?

View and change your email preferences here.

My account has been temporarily suspended. What should I do?

For security reasons, our system will prevent anyone from logging into your account for approximately 15 minutes when it detects too many invalid login attempts. This is most commonly caused by the first character of your username being the incorrect case (e.g. 'Mickey' instead of 'mickey'). If you are still experiencing issues, please contact our Customer Support team at mail@watchmegrow.com or 1-800-483-5597.

Why has my account been disabled?

For security reasons, our system will disable your account if you haven't logged in for a certain period of time. Please contact Customer Support at 1-800-483-5597 to be reactivated.

How do I change the classroom I can view?

If your child is transitioning to a new classroom, please complete our Classroom Change form. We will update your camera access as soon as possible.

I am moving to a new childcare center. Can I move my account?

If your new center also uses the WatchMeGrow service, we can move your account to your new center. Please contact us at mail@watchmegrow.com or 1-800-483-5597 to let our Customer Support team know you'd like to transition.

Can I access recorded video?

WatchMeGrow provides live streaming videos for families to be able to watch their children in real time. We do not have any recorded video. If you have any questions about recorded video, please speak with your center directly.

How can I update my payment information?

To update your payment information, please contact our Customer Support team at 1-800-483-5597.